If you would like some more detailed information regarding our products, please download and read through the PDF guides listed below.
If you still require more information you can contact us via email 24 hours a day at support@securusit.co.uk.
If your computer is lost or stolen, report the incident to the applicable local law enforcement agency. Law enforcement should then provide a case number, and assign the case to an investigating officer. The investigating officer will serve as the contact point in the recovery efforts. At that point, contact Securus IT and provide as much information about the loss, including the case number and the contact information for the investigation officer. We will then provide you with recovery technical assistance at no extra cost.
Note:
We will provide you with the form “Computer_Loss_Data_form.pdf” with your software for you to use if your computer is lost or stolen. Keep a copy of it in a safe place.
We will flag your machine’s emails on our Server and read the data that is being sent from its current location. We will then send the data to your local authority with the whereabouts of your machine giving them the information needed for recovery.