Frequently asked questions

What is PC PhoneHome and how does it work?

PC PhoneHome™ is a stealth computer security program that tracks the location of your computer every time it makes an Internet connection. When you boot your computer and go online, PC PhoneHome™ sends a stealth e-mail message containing its exact location to a pre-determined e-mail address set by the customer. In the event the computer is stolen, the customer must make a report with the local police and then notify the

PC PhoneHome™ Command and Tracking Center, which will provide full tracking and recovery support. When the stolen computer goes online it will send a stealth message to the pre-determined e-mail address containing its location. Once this information is received, recovery agents at

PC PhoneHome™ will work with our customer, the local ISP and the investigating law enforcement agency to recover the stolen property.

PC PhoneHome™ provides worldwide tracking and recovery ability.

 

Does PC PhoneHome™ work only on Laptops?

PC PhoneHome™ protects both laptop and desktop computers.

 

Why do I need PC PhoneHome™?

According to US Government and Insurance Industry Statistics there were 2,000,000 computers stolen in the USA in the last three years. Worldwide statistics are proportionally similar. According to the FBI, only 3% of stolen computers are EVER recovered. You don't have to be a victim!

 

What are the system requirements to run PC PhoneHome?

PC PhoneHome™ runs on Windows 95/98/ME/NT/2K/XP/Vista

MacPhoneHome™ runs on Mac OSX 10.4 / 10.5 and works on both Intel and PowerPC Macs.

 

Do I need a special modem?

No. PC PhoneHome™ is compatible with all modems. As long as your modem is functioning properly and you have an Internet connection,

PC PhoneHome™ will send its stealth Email message.

 

Does PC PhoneHome™ affect my computer’s performance?

No. PC PhoneHome™ resides at a very low level, uses virtually no system resources and will not inhibit system performance nor interfere with any applications.

 

How do I install PC PhoneHome™?

Installing PC PhoneHome™ is a simple Internet download or CD installation. Just follow the registration and configuration wizard in our Installation guide for detailed instruction included with the download or CD

 

How long does it take to install PC PhoneHome™?

It takes the average user less than 5 minutes to install and properly configure PC PhoneHome™.

 

Can unauthorized parties tell PC PhoneHome™ is running?

PC PhoneHome™ is completely transparent to the computer user. There are no icons, files or directories visible on the computer. PC PhoneHome™ resides at a very low level and has been purposely disguised to appear to be part of the operating system. You won’t find it running in the task manager and won’t see it running as a process either.

 

Can unauthorized parties remove PC PhoneHome™?

You cannot remove what you cannot see. Great care has been taken to insure PC PhoneHome™ cannot be removed by unauthorized parties. Several security measures have been specially coded to insure survivability. If key files are discovered and deleted, they will re-spawn and continue to send their stealth message upon reboot.